As a certified Conversation Designer, I create complex virtual assistants that feel easy and friendly to customers. Running the gamut of CxD work, I have experience with copywriting, user testing, AI training, analytics, and designing integrated flows.

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Conversation Design Institute - Academy

Contracted to develop course curriculum for conversational AI programs & RAG solutions

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Allstate Virtual Assistants

Declarative & RAG bots for several different user personas

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GEICO Virtual Assistant

A large, omnichannel chatbot

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My Design Process

Learn about my go-to workflow and my thoughts on use cases & analytics

Hickory

A passion project VUI inspired by a “glamping” experience I had in 2022

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